Support

Lightning strike activity, heat and Wet Bulb Globe Temperature (WBGT), UV index, and official National Weather Service alerts for each field location you add.

No. Sports Safe is a monitoring aid that supports the person making the call. It never replaces official warnings, your emergency action plan, or on-site judgment. Always follow your local safety authorities.

It depends on your plan. Free includes 2 saved locations you can check in the app, but none of them are monitored, so no hazard alerts are sent for them. You can still receive notifications from a team you've joined. Paid plans add monitored locations with push alerts; see the Pricing page for the full breakdown.

First, confirm the location is marked as monitored (not just saved) on a plan that includes push alerts. Then check that notifications are enabled for Sports Safe in your device settings, and that you're signed in to the same account on the device you expect alerts on.

Yes. Team and Organization plans include admin seats: you add a coach by email from your account page, they sign in with their own login, and they see and manage the same fields you do. Everyone on the account shares one field list and one set of monitoring slots. See Pricing for admin limits by tier.

Open your account page on the website and choose "Change or cancel plan." That covers upgrades, downgrades, and cancellation. Changes are prorated automatically. If you cancel, your plan stays active until the end of the billing period. Monitoring continues until then and you simply aren't billed again. Most subscriptions are managed on the website, not in the app.

Yes. In the app, "Monitor my current location" watches wherever you're standing for three hours. This is especially useful for an away game or a scrimmage at a field you'll never visit again. It doesn't use up one of your plan's monitored field slots, and it ends on its own so nothing is left running. Every admin seat has their own Current Location ability.

Yes, and you should. Each field can carry an alert schedule — the days and times it should be watched. Outside those hours the field shows as Scheduled and won't send hazard alerts. A good rule is to start the window about an hour before you arrive and end it an hour after you leave, so conditions are already being tracked when your athletes show up. No one wants a lightning alert in the middle of the night.

Yes. On the Organization plan, a coach can log a WBGT reading right from the field with one tap. Each entry is timestamped and locked once saved. A correction is recorded as a new entry, not an edit to the old one. The full history exports as a CSV. It's called compliance logging in the app, and it's a straightforward paper trail if you're ever asked to show that your program followed its heat policy.

Yes. Field locations are tied to your account and are not shared publicly. See our Privacy Policy for full details on what we collect and how it's used.